How to conduct a competitive audit of your senior living design

How to conduct a competitive audit of your senior living design

First impressions and the overall design of your community is a factor when residents chose where to live, so it's important to understand how your community stacks up compared with competitors.

Art program has positive effects on residents, staff, community relations

Art program has positive effects on residents, staff, community relations

When Jewish Home Family adopted an economical art program, it improved the well-being of our residents, gave new perspectives to our staff and bolstered our community relations.

Senior living sales and marketing professionals reveal biggest challenges

Senior living sales and marketing professionals reveal biggest challenges

A national survey provides insights into where senior care sales and marketing professionals should spend their time and energy.

More than a website: Digital marketing for senior living

More than a website: Digital marketing for senior living

After your website is in place, what digital marketing tactics should your community use? Here are five ideas.

Top 10 safety and security considerations when designing a senior living community

Top 10 safety and security considerations when designing a senior living community

Giving attention to the safety and security of your senior living community will have a powerful, positive effect on resident satisfaction.

Watch for potential life plan community liabilities

Watch for potential life plan community liabilities

When you understand the evolution of generally accepted accounting principles to identify and record all potential liabilities, you should feel more confident in your contract and fee decisions.

A legacy of preparedness is a lesson for others

A legacy of preparedness is a lesson for others

It all started with an urgent phone call from the governor's office in the middle of the night in late August 2005.

Reaching residents through health chats

Reaching residents through health chats

We've found a way to help residents feel comfortable discussing health issues with the health team.

Overcoming emotional barriers in senior living

Overcoming emotional barriers in senior living

Our prospective residents and their family members face complicated questions. We must educate them, find a balance between care and compassion and personalize that balance for each individual family.

Are you ready for the Solo Agers?

Are you ready for the Solo Agers?

Developers, owners and managers of residential retirement communities must start now to plan for the influx of residents who do not have the traditional family support. Here are some points to consider as you put together your strategy.

Empathy: The greatest qualification we can offer

Empathy: The greatest qualification we can offer

Forty years in an industry is not the same as a few months or years of caring for your own loved one. So I borrowed from one of the most powerful moments in my career: when I left acute care to transition into post-acute care.

A tribute to Tony Mullen

A tribute to Tony Mullen

We are all deeply saddened at the passing of Tony Mullen. It was his love for the seniors housing and care industry that I believe will resonate.

Older adults and alcohol don't always mix

Older adults and alcohol don't always mix

For several reasons, alcohol affects older adults differently than it affects younger people. That puts older adults at risk of dangers associated with driving under the influence.

The real crisis in senior housing

The real crisis in senior housing

The United States needs a new paradigm for caring for older generations, including a new approach to senior living.

Social engagement technologies: Providers' best practices

Social engagement technologies: Providers' best practices

Social isolation has been shown to increase the risk for a variety of poor health outcomes in people of all ages. The good news is that tech can help. Here are best practices gleaned from senior living operators.

Senior living resiliency in the face of disaster

Senior living resiliency in the face of disaster

The past year has been particularly challenging for all types of senior living and healthcare providers in California and beyond, but the response to disasters by one particular facility represents the pinnacle of preparedness, dedication and resiliency.

5 senior living marketing points to remember in 2018

5 senior living marketing points to remember in 2018

We gathered a group of senior housing marketing experts to forecast upcoming trends.

Enhance your organization's culture through philanthropy

Enhance your organization's culture through philanthropy

Coming together to help others in need has helped magnify the caring spirit and mission that we strive for everyday as a healthcare provider. Many employees also choose to work for us now because of our commitment to helping our communities.

6 meds to handle with care

6 meds to handle with care

Older adults taking five or more medications per week, plus an aging body system, equals problems for home and senior living caregivers.

6 ways to calm discord and lead a more inspired life

6 ways to calm discord and lead a more inspired life

Many of your workers and residents may be disheartened by the divide that seems to have arisen in this country and across the globe. The answer to the turmoil isn't difficult, however, and it lies within each of us.

Leading-edge tools make for efficient senior living design

Leading-edge tools make for efficient senior living design

Ever wonder about the processes and technology architectural and design firms use to help senior living clients save money and time and efficiently realize their projects? Here's an inside look at one firm's approach, which you may find useful for your tasks as well.

The best of times and the worst of times: Dementia care today

The best of times and the worst of times: Dementia care today

Therapeutic environments that benefit people with dementia embrace meaningful and innovative activities, good communication, skilled problem-solving around behaviors challenging for staff, and excellent staff training. Consider adopting several of these contemporary best practices in your community.

Tips for lasting new year's resolutions

Tips for lasting new year's resolutions

Here are some tips for setting your goals and sticking to them, from a retirement community fitness program coordinator.

Take time to connect with older people

Take time to connect with older people

Spend some time talking with the older people in your life, and visit them often. They are in your life for a reason.

Advance care planning is appropriate and necessary for all senior living residents

Advance care planning is appropriate and necessary for all senior living residents

The best time to complete advance care planning is when things are stable and before a crisis arises for an older adult, and senior living communities can help in the process.

Three keys to building a culture of problem-solvers

Three keys to building a culture of problem-solvers

Here's how to build a work environment that inspires individuals to make the right decisions and head in the right directions to solve problems on their own but in a manner consistent with your plans.

6 tips for effective crisis communication

6 tips for effective crisis communication

In senior living, we have plans to mitigate disasters, address corporate compliance, handle elopement and assure quality. What plans do we have in place for crisis communication and reputation management?

'Movie Moments' event aims to increase inclusivity, decrease stigma around dementia

'Movie Moments' event aims to increase inclusivity, decrease stigma around dementia

An event featuring classic movies addresses how inclusion applies to individuals living with Alzheimer's disease and other forms of dementia.

Why design matters in memory care communities

Why design matters in memory care communities

Here are four areas of community design that can help improve the quality of life for memory care residents.

Residents serve as ultimate focus group for next-generation technology

Residents serve as ultimate focus group for next-generation technology

Although companies seemingly introduce new tools and technology every day, some of the most promising ideas are springing from the minds of enterprising young college students. Our residents recently discovered this firsthand.

From 30 paces to 50 years: The evolution of a community

From 30 paces to 50 years: The evolution of a community

Much has changed in the 50 years since Mount Miguel Covenant Village first opened in Spring Valley, CA.

New CMS policy on water management signals caution for independent, assisted living

New CMS policy on water management signals caution for independent, assisted living

Owners and operators of independent and assisted living communities who want to stay ahead of the curve and out of the headlines should be aware of the rapidly changing legal and regulatory landscape and evaluate their current water management practices.

When disaster preparedness pays off

When disaster preparedness pays off

With advance planning and masterful execution, the Watermark Retirement Communities team was able to care for residents and create an environment where they thrived, even in the midst of Hurricane Irma. Looking back, several best practices can be gained from this experience.

A book with a purpose to change the world

A book with a purpose to change the world

Our newly released book, "New Possibilities in Memory Care: The Silverado Story," aims to give hope and strength to families and inspire innovation across our industry.

Resident collaboration may be the key to dynamic dining in senior living

Resident collaboration may be the key to dynamic dining in senior living

A combination of resident choice, creativity and committed dining associates can please prospective and current residents who enjoy good food and expect it every day.

3 ways integrated care delivery benefits seniors housing operators

3 ways integrated care delivery benefits seniors housing operators

Juniper Communities' Connect4Life model shows a potential cost savings of up to $15.3 billion for Medicare in hospital inpatient spending (or $4,500 per beneficiary) if applied nationally to a frail population of Medicare beneficiaries similar to Juniper's resident population.

How horses, university partnerships are changing senior living

How horses, university partnerships are changing senior living

After 30 years, the leaders of Watermark Retirement Communities believe they are on the cusp of a much-needed revolution in the way senior housing and healthcare is delivered. They also believe that other operators can be a part of it.

One way to give people with dementia a chance to lead fuller lives

One way to give people with dementia a chance to lead fuller lives

With the number of people in whom dementia is diagnosed growing at alarming rates, the need for effective memory care programs is more important than ever. One international program combines dementia care best practices with a Montessori philosophy.

Senior living affiliation drivers: Recognizing unique market factors

Senior living affiliation drivers: Recognizing unique market factors

Senior living sponsorship transitions have many key drivers. Providers can ask themselves certain questions to help determine whether affiliations, acquisitions or dispositions may be wise strategic alternatives.

Nine characteristics of affordable assisted living

Nine characteristics of affordable assisted living

For the seniors housing and care industry, now is the time to invest in and develop more affordable assisted living options.

A new way to measure outcomes in older adults

A new way to measure outcomes in older adults

With support from the SCAN Foundation and the John A. Hartford Foundation, the National Committee for Quality Assurance and six collaborating organizations are testing two approaches to measuring outcomes in older adults, focusing on person-driven outcomes.

Choice will continue to be the predominant trend in senior living

Choice will continue to be the predominant trend in senior living

To remain competitive in today's marketplace, the successful senior living community will offer choice — and plenty of it.

What seniors teach us about connecting

What seniors teach us about connecting

Older adults have great stories to tell, and if you take the time to listen, you will learn amazing things.

5 design considerations for high-rise senior living communities

5 design considerations for high-rise senior living communities

When it comes to designing high-rise buildings intended for older adults — as well as for care and service staff and visitors — it's important to remember several architectural considerations.

Creating a culture of engagement in senior living

Creating a culture of engagement in senior living

The biggest challenges in senior living can be addressed successfully by creating a culture of engagement for staff members and residents.

How dining services can differentiate your assisted living community

How dining services can differentiate your assisted living community

Two steps can help you meet the demand for innovative dining services in assisted living.

Overcoming communication barriers due to dementia

Overcoming communication barriers due to dementia

Thankfully, we are learning that many effective ways exist to improve communication with residents who have Alzheimer's disease or another form of dementia, so that we can better understand their wants and needs.

Countering the illusion of communication

Countering the illusion of communication

We all hear that communication is important, but what do we do about it? Here are some tips to enhance communication mindfulness.

The wrong policy at the wrong time

The wrong policy at the wrong time

As Congress has developed healthcare legislation to replace the Affordable Care Act, a dangerous proposal has emerged that would dramatically alter Medicaid's financial structure and shift far more of the risk for the increasing cost of care to the states, where budgets are ill-equipped to deal with the burden.

Wellness redesigned: Centers for healthy living in the 21st century

Wellness redesigned: Centers for healthy living in the 21st century

For senior living operators looking for a way to bridge the gap between the housing, healthcare, hospitality and education sectors, the center for healthy living concept presents an exciting opportunity to innovate.

When it makes sense to phase a project

When it makes sense to phase a project

As you consider increasing the footprint (and impact) of your senior living community, consider phasing your project, and be mindful of the risks that are present.

3 ways to engage residents with programs that address their passions

3 ways to engage residents with programs that address their passions

Residents are looking for classes and clubs that keep them inspired to learn new things and keep doing what they love. Developing a class schedule around these interests can be much easier than you think.

Unlikely volunteers give hope for those with dementia

Unlikely volunteers give hope for those with dementia

By taking time out of their work days to train for and lead SAIDO Learning sessions, employees in various departments are gaining an understanding of dementia and memory care while helping residents increase engagement with their family members and caregivers.

Proven ways to successfully navigate the RFP process

Proven ways to successfully navigate the RFP process

A well-executed request for proposal process increases the likelihood of making the best choices that can bring the greatest benefit to your organization.

Putting caregiver issues in politics: The Family Caregiver Platform Project

Putting caregiver issues in politics: The Family Caregiver Platform Project

The goal of a recent grassroots effort was to raise awareness of caregiver issues among hundreds of political leaders by pushing to get some of those issues onto state political party platforms.

Senior living should be ageless

Senior living should be ageless

Intergenerational relations, programs and places provide priceless benefits to older adults, younger generations and society overall.

Want inspired, productive team members? Be a GREAT boss

Want inspired, productive team members? Be a GREAT boss

Successful leaders model five characteristics that can be described by the acronym GREAT.

How interior design can affect the health and well-being of seniors

How interior design can affect the health and well-being of seniors

Elements of a senior living community's design can contribute to resident safety, socialization and overall happiness.

5 ways senior living communities are evolving to attract active baby boomers

5 ways senior living communities are evolving to attract active baby boomers

Senior living communities are devising new ways to attract and fulfill the needs of active boomers who want to be able to age in place and have opportunities for creative education and personal exploration.

HUD programs deserve expansion, not cuts

HUD programs deserve expansion, not cuts

If we care about how our nation's seniors live their golden years, we not only must protect all of the Department of Housing and Urban Development's programs staunchly; we also must work our hardest to expand them.

A plan for America: Invest in our direct care workforce

A plan for America: Invest in our direct care workforce

PHI has released recommendations to the Trump administration and Congress for meeting the need for more direct care workers to care for older Americans and people living with disabilities.

Social media complements face-to-face interactions for residents

Social media complements face-to-face interactions for residents

Recent research has found that Facebook interaction among older adults is doing more than just helping them while away the time.

The weather outside doesn't have to be frightful

The weather outside doesn't have to be frightful

Communities in unfortunate locations could be snowed in, flooded, caught up in gusty hurricanes, struck by tornados or covered in sheets of ice. Communities can be proactive, however.

How to protect your caregivers from workplace injuries

How to protect your caregivers from workplace injuries

Employee health issues can lead to increased healthcare expenses, a loss of productivity and missed work, affecting both employee and employer. Fortunately, senior living operators can take steps to lessen or prevent such issues.

Education as an investment

Education as an investment

No one-size-fits-all approach to attracting or retaining talent exists, but some of the solutions we are deploying focus on the learning opportunities and education that we provide to employees.

Caring for caregivers all year

Caring for caregivers all year

November has been designated National Family Caregivers Month, but our appreciation doesn't need to be limited to one month of the year.

7 best practices for weathering a crisis

7 best practices for weathering a crisis

Regardless of the scope or cause of the emergency, senior living communities of all sizes in any location can benefit from being prepared for any potential disaster.

Finding and keeping caregivers: A growing crisis

Finding and keeping caregivers: A growing crisis

A new campaign offers 60 new ideas to help address the caregiving crisis in senior living.

Keeping it real distinguishes home from homelike

Keeping it real distinguishes home from homelike

Some senior living organizations strive to create a homier environment with new décor, more menu items and large group activities. But do the residents gain any real control over how their lives play out?

How to help ease concerns of prospective residents

How to help ease concerns of prospective residents

Moving into a senior living community is a big decision for older adults and their families. Community leaders not only must answer questions but also must reassure them, provide support, act as a resource and clearly articulate the key differentiators of our communities.

How home health can help expand your mission

How home health can help expand your mission

Since The Legacy Senior Communities launched The Legacy at Home, we have reached many more people than if we solely provided senior living services in our campus settings.

The impact of copyright laws on senior living communities

The impact of copyright laws on senior living communities

Learn how to navigate a reasonable middle ground that can increase your community's legal compliance while avoiding financial constraints that may effect the amenities, such as music and movies, that you offer to residents.

Senior care industry offers employment perks millennials seek

Senior care industry offers employment perks millennials seek

A very strong alignment exists between what millennials want in their work lives and what we can offer.

Non-drug approaches for pain management in older adults

Non-drug approaches for pain management in older adults

Non-pharmacologic pain management options, including chiropractic care, offer a safe and effective alternative for the geriatric population.

Five dining design tips from the restaurant world

Five dining design tips from the restaurant world

A long-time restaurant designer and a senior living designer and architect share a few key tips, tricks and rules of thumb from the restaurant design world that they say can and should be applied to the design of senior living dining spaces.

How to ease the transition into senior living for new residents

How to ease the transition into senior living for new residents

Moving can be emotionally and physically disconcerting for new residents, but a high-quality senior living community should be ready to welcome them with helpful tools and resources.

How to renovate and reposition your senior living community

How to renovate and reposition your senior living community

Despite the grumbling about certain senior living market centers across the country being overbuilt or saturated, I notice a discernible uptick in one specific market area: renovations and repositioning.

A short guide to lobbies and entrances

A short guide to lobbies and entrances

Everything that happens between the public street and your reception desk tells a story about your community and what it offers.

Launching a new community

Launching a new community

Opening a new senior living community can present many unique challenges, but in my 25-plus years of experience, I have found that two actions are crucial.

5 reasons all senior living communities should offer memory care services

5 reasons all senior living communities should offer memory care services

Is memory care becoming a necessary component of all seniors housing and care facilities? A look at current development trends coupled with rapidly changing demographics suggests the answer is yes.

Viewing your brand through the lens of customer experience

Viewing your brand through the lens of customer experience

Powerful brands put customers and their experiences at the forefront, using that information to drive return on investment, products, services and amenities.

Food service is a selling point

Food service is a selling point

If you want to move away from an institutional environment in your senior living community, begin with food service.

University partnership benefits students and seniors

University partnership benefits students and seniors

The memory support neighborhood at Covenant Village of Florida was buzzing with youthful energy, conversations about Frank Sinatra and baseball, and anticipation. Students from Nova Southeastern University's Health Professions Division wanted to know: Would the music work?

4 approaches to assisted living balconies

4 approaches to assisted living balconies

Enthusiastic and forward-thinking senior living teams are providing ever more outdoor space for assisted living residents. The reasons are obvious, even if some of the benefits aren't.

How baby boomers are redefining senior living

How baby boomers are redefining senior living

Baby boomers reaching retirement age are expected to significantly alter senior services and care for generations to come.

Why assisted living needs ergonomics

Why assisted living needs ergonomics

Assisted living community owners and managers can reduce risk and save on hiring, training and workers' compensation costs by instilling a culture of safety through respect, honesty and trust.

Opioid use among seniors: A growing concern

Opioid use among seniors: A growing concern

Prescription opioids have garnered much media attention in recent years in the United States as use and abuse of the pain medications continue to rise. But an important community of people is taking opioids, and the effects on them have not been followed as closely: seniors.

How to draft an acceptable plan of correction

How to draft an acceptable plan of correction

Here are some tips on how to craft a plan of correction response, effectively manage your time in a deadline-filled process and ultimately demonstrate that your community has achieved full compliance with the applicable regulations.

Prepare now for the coming shift in resident engagement

Prepare now for the coming shift in resident engagement

If offering an extensive variety of activities is your idea of resident engagement, think again. New research identifies four key dimensions of engagement.

How to strengthen bonds with residents

How to strengthen bonds with residents

The difference between a good service operation and great service operation is not how they perform in normal times; it's how they perform when a resident is disappointed.

Can video games push the pause button on Alzheimer's symptoms?

Can video games push the pause button on Alzheimer's symptoms?

Researchers are using video games to treat symptoms of degenerative brain conditions such as Alzheimer's disease. Video games may be helpful in diagnosing such conditions, too.

How to create a sense of urgency with prospective residents

How to create a sense of urgency with prospective residents

When a potential resident asks for time to consider moving in, how you respond could determine whether you close the sale.

Achieving the right balance for your next building design

Achieving the right balance for your next building design

Bringing together your administration and staff, an external operations professional and a senior living facilities design expert will help ensure that your construction or renovation project incorporates a holistic view.

How to improve the appearance and feel of your senior living community

How to improve the appearance and feel of your senior living community

If you're looking to be more competitive with other senior living communities, there are budget-friendly ways to improve its appearance and amenities.

Campus repositioning equals campus revitalization: A case study

Campus repositioning equals campus revitalization: A case study

Demands for enhanced services in the senior living market have changed. Has your community or campus shifted to meet those demands?

What's in a name? Your organization's future viability, that's what!

What's in a name? Your organization's future viability, that's what!

Just as family names were powerful in the story of Romeo and Juliet, names and labels are critical as we look to the future of the senior living sector.

How to navigate the investigative and reporting process of a HIPAA breach

How to navigate the investigative and reporting process of a HIPAA breach

A HIPAA breach or alleged breach affecting your senior living facility can have catastrophic consequences. A successful response includes several components.

Healthier bottom lines and healthier communities

Healthier bottom lines and healthier communities

In-home pharmacy care and on-site medical management services can address several issues and their ramifications in senior living communities.

Camera use in resident rooms: survey results

Camera use in resident rooms: survey results

Results of a new survey provide insights into assisted living and nursing center policies and current use of cameras in resident rooms, drawing out opinions and experiences of people with practical knowledge of the issue.

Implementing dignity and respect in dementia care

Implementing dignity and respect in dementia care

People who have dementia deserve the same quality of care provided to other older adults, although their special needs must be considered.

In Focus

June 20

107 years young

Chambersburg, PA 

Irene Rebok, a resident of Magnolias of Chambersburg, will celebrate her 107th birthday with a visit from a state representative and a "card shower."