After your website is in place, what digital marketing tactics should your community use? Here are five ideas.
Giving attention to the safety and security of your senior living community will have a powerful, positive effect on resident satisfaction.
When you understand the evolution of generally accepted accounting principles to identify and record all potential liabilities, you should feel more confident in your contract and fee decisions.
It all started with an urgent phone call from the governor's office in the middle of the night in late August 2005.
We've found a way to help residents feel comfortable discussing health issues with the health team.
Our prospective residents and their family members face complicated questions. We must educate them, find a balance between care and compassion and personalize that balance for each individual family.
Developers, owners and managers of residential retirement communities must start now to plan for the influx of residents who do not have the traditional family support. Here are some points to consider as you put together your strategy.
Forty years in an industry is not the same as a few months or years of caring for your own loved one. So I borrowed from one of the most powerful moments in my career: when I left acute care to transition into post-acute care.
We are all deeply saddened at the passing of Tony Mullen. It was his love for the seniors housing and care industry that I believe will resonate.
For several reasons, alcohol affects older adults differently than it affects younger people. That puts older adults at risk of dangers associated with driving under the influence.
The United States needs a new paradigm for caring for older generations, including a new approach to senior living.
Social isolation has been shown to increase the risk for a variety of poor health outcomes in people of all ages. The good news is that tech can help. Here are best practices gleaned from senior living operators.
The past year has been particularly challenging for all types of senior living and healthcare providers in California and beyond, but the response to disasters by one particular facility represents the pinnacle of preparedness, dedication and resiliency.
We gathered a group of senior housing marketing experts to forecast upcoming trends.
Coming together to help others in need has helped magnify the caring spirit and mission that we strive for everyday as a healthcare provider. Many employees also choose to work for us now because of our commitment to helping our communities.
Older adults taking five or more medications per week, plus an aging body system, equals problems for home and senior living caregivers.
Many of your workers and residents may be disheartened by the divide that seems to have arisen in this country and across the globe. The answer to the turmoil isn't difficult, however, and it lies within each of us.
Ever wonder about the processes and technology architectural and design firms use to help senior living clients save money and time and efficiently realize their projects? Here's an inside look at one firm's approach, which you may find useful for your tasks as well.
Therapeutic environments that benefit people with dementia embrace meaningful and innovative activities, good communication, skilled problem-solving around behaviors challenging for staff, and excellent staff training. Consider adopting several of these contemporary best practices in your community.
Here are some tips for setting your goals and sticking to them, from a retirement community fitness program coordinator.
Spend some time talking with the older people in your life, and visit them often. They are in your life for a reason.
The best time to complete advance care planning is when things are stable and before a crisis arises for an older adult, and senior living communities can help in the process.
Here's how to build a work environment that inspires individuals to make the right decisions and head in the right directions to solve problems on their own but in a manner consistent with your plans.
In senior living, we have plans to mitigate disasters, address corporate compliance, handle elopement and assure quality. What plans do we have in place for crisis communication and reputation management?
An event featuring classic movies addresses how inclusion applies to individuals living with Alzheimer's disease and other forms of dementia.
Here are four areas of community design that can help improve the quality of life for memory care residents.
Although companies seemingly introduce new tools and technology every day, some of the most promising ideas are springing from the minds of enterprising young college students. Our residents recently discovered this firsthand.
Much has changed in the 50 years since Mount Miguel Covenant Village first opened in Spring Valley, CA.
Owners and operators of independent and assisted living communities who want to stay ahead of the curve and out of the headlines should be aware of the rapidly changing legal and regulatory landscape and evaluate their current water management practices.
With advance planning and masterful execution, the Watermark Retirement Communities team was able to care for residents and create an environment where they thrived, even in the midst of Hurricane Irma. Looking back, several best practices can be gained from this experience.
Our newly released book, "New Possibilities in Memory Care: The Silverado Story," aims to give hope and strength to families and inspire innovation across our industry.
A combination of resident choice, creativity and committed dining associates can please prospective and current residents who enjoy good food and expect it every day.
Juniper Communities' Connect4Life model shows a potential cost savings of up to $15.3 billion for Medicare in hospital inpatient spending (or $4,500 per beneficiary) if applied nationally to a frail population of Medicare beneficiaries similar to Juniper's resident population.
After 30 years, the leaders of Watermark Retirement Communities believe they are on the cusp of a much-needed revolution in the way senior housing and healthcare is delivered. They also believe that other operators can be a part of it.
With the number of people in whom dementia is diagnosed growing at alarming rates, the need for effective memory care programs is more important than ever. One international program combines dementia care best practices with a Montessori philosophy.
Senior living sponsorship transitions have many key drivers. Providers can ask themselves certain questions to help determine whether affiliations, acquisitions or dispositions may be wise strategic alternatives.
For the seniors housing and care industry, now is the time to invest in and develop more affordable assisted living options.
With support from the SCAN Foundation and the John A. Hartford Foundation, the National Committee for Quality Assurance and six collaborating organizations are testing two approaches to measuring outcomes in older adults, focusing on person-driven outcomes.
To remain competitive in today's marketplace, the successful senior living community will offer choice — and plenty of it.
Older adults have great stories to tell, and if you take the time to listen, you will learn amazing things.
When it comes to designing high-rise buildings intended for older adults — as well as for care and service staff and visitors — it's important to remember several architectural considerations.
The biggest challenges in senior living can be addressed successfully by creating a culture of engagement for staff members and residents.
Two steps can help you meet the demand for innovative dining services in assisted living.
Thankfully, we are learning that many effective ways exist to improve communication with residents who have Alzheimer's disease or another form of dementia, so that we can better understand their wants and needs.
We all hear that communication is important, but what do we do about it? Here are some tips to enhance communication mindfulness.
As Congress has developed healthcare legislation to replace the Affordable Care Act, a dangerous proposal has emerged that would dramatically alter Medicaid's financial structure and shift far more of the risk for the increasing cost of care to the states, where budgets are ill-equipped to deal with the burden.
For senior living operators looking for a way to bridge the gap between the housing, healthcare, hospitality and education sectors, the center for healthy living concept presents an exciting opportunity to innovate.
As you consider increasing the footprint (and impact) of your senior living community, consider phasing your project, and be mindful of the risks that are present.
Residents are looking for classes and clubs that keep them inspired to learn new things and keep doing what they love. Developing a class schedule around these interests can be much easier than you think.
By taking time out of their work days to train for and lead SAIDO Learning sessions, employees in various departments are gaining an understanding of dementia and memory care while helping residents increase engagement with their family members and caregivers.
A well-executed request for proposal process increases the likelihood of making the best choices that can bring the greatest benefit to your organization.
The goal of a recent grassroots effort was to raise awareness of caregiver issues among hundreds of political leaders by pushing to get some of those issues onto state political party platforms.
Intergenerational relations, programs and places provide priceless benefits to older adults, younger generations and society overall.
Successful leaders model five characteristics that can be described by the acronym GREAT.
Elements of a senior living community's design can contribute to resident safety, socialization and overall happiness.
Senior living communities are devising new ways to attract and fulfill the needs of active boomers who want to be able to age in place and have opportunities for creative education and personal exploration.
If we care about how our nation's seniors live their golden years, we not only must protect all of the Department of Housing and Urban Development's programs staunchly; we also must work our hardest to expand them.
PHI has released recommendations to the Trump administration and Congress for meeting the need for more direct care workers to care for older Americans and people living with disabilities.
Recent research has found that Facebook interaction among older adults is doing more than just helping them while away the time.
Communities in unfortunate locations could be snowed in, flooded, caught up in gusty hurricanes, struck by tornados or covered in sheets of ice. Communities can be proactive, however.
Employee health issues can lead to increased healthcare expenses, a loss of productivity and missed work, affecting both employee and employer. Fortunately, senior living operators can take steps to lessen or prevent such issues.
No one-size-fits-all approach to attracting or retaining talent exists, but some of the solutions we are deploying focus on the learning opportunities and education that we provide to employees.
November has been designated National Family Caregivers Month, but our appreciation doesn't need to be limited to one month of the year.
Regardless of the scope or cause of the emergency, senior living communities of all sizes in any location can benefit from being prepared for any potential disaster.
A new campaign offers 60 new ideas to help address the caregiving crisis in senior living.
Some senior living organizations strive to create a homier environment with new décor, more menu items and large group activities. But do the residents gain any real control over how their lives play out?
Moving into a senior living community is a big decision for older adults and their families. Community leaders not only must answer questions but also must reassure them, provide support, act as a resource and clearly articulate the key differentiators of our communities.
Since The Legacy Senior Communities launched The Legacy at Home, we have reached many more people than if we solely provided senior living services in our campus settings.
Learn how to navigate a reasonable middle ground that can increase your community's legal compliance while avoiding financial constraints that may effect the amenities, such as music and movies, that you offer to residents.
A very strong alignment exists between what millennials want in their work lives and what we can offer.
Non-pharmacologic pain management options, including chiropractic care, offer a safe and effective alternative for the geriatric population.
A long-time restaurant designer and a senior living designer and architect share a few key tips, tricks and rules of thumb from the restaurant design world that they say can and should be applied to the design of senior living dining spaces.
Moving can be emotionally and physically disconcerting for new residents, but a high-quality senior living community should be ready to welcome them with helpful tools and resources.
Despite the grumbling about certain senior living market centers across the country being overbuilt or saturated, I notice a discernible uptick in one specific market area: renovations and repositioning.
Everything that happens between the public street and your reception desk tells a story about your community and what it offers.
Opening a new senior living community can present many unique challenges, but in my 25-plus years of experience, I have found that two actions are crucial.
Is memory care becoming a necessary component of all seniors housing and care facilities? A look at current development trends coupled with rapidly changing demographics suggests the answer is yes.
Powerful brands put customers and their experiences at the forefront, using that information to drive return on investment, products, services and amenities.
If you want to move away from an institutional environment in your senior living community, begin with food service.
The memory support neighborhood at Covenant Village of Florida was buzzing with youthful energy, conversations about Frank Sinatra and baseball, and anticipation. Students from Nova Southeastern University's Health Professions Division wanted to know: Would the music work?
Enthusiastic and forward-thinking senior living teams are providing ever more outdoor space for assisted living residents. The reasons are obvious, even if some of the benefits aren't.
Baby boomers reaching retirement age are expected to significantly alter senior services and care for generations to come.
Assisted living community owners and managers can reduce risk and save on hiring, training and workers' compensation costs by instilling a culture of safety through respect, honesty and trust.
Prescription opioids have garnered much media attention in recent years in the United States as use and abuse of the pain medications continue to rise. But an important community of people is taking opioids, and the effects on them have not been followed as closely: seniors.
Here are some tips on how to craft a plan of correction response, effectively manage your time in a deadline-filled process and ultimately demonstrate that your community has achieved full compliance with the applicable regulations.
If offering an extensive variety of activities is your idea of resident engagement, think again. New research identifies four key dimensions of engagement.
The difference between a good service operation and great service operation is not how they perform in normal times; it's how they perform when a resident is disappointed.
Researchers are using video games to treat symptoms of degenerative brain conditions such as Alzheimer's disease. Video games may be helpful in diagnosing such conditions, too.
When a potential resident asks for time to consider moving in, how you respond could determine whether you close the sale.
Bringing together your administration and staff, an external operations professional and a senior living facilities design expert will help ensure that your construction or renovation project incorporates a holistic view.
If you're looking to be more competitive with other senior living communities, there are budget-friendly ways to improve its appearance and amenities.
Demands for enhanced services in the senior living market have changed. Has your community or campus shifted to meet those demands?
Just as family names were powerful in the story of Romeo and Juliet, names and labels are critical as we look to the future of the senior living sector.
A HIPAA breach or alleged breach affecting your senior living facility can have catastrophic consequences. A successful response includes several components.
In-home pharmacy care and on-site medical management services can address several issues and their ramifications in senior living communities.
Results of a new survey provide insights into assisted living and nursing center policies and current use of cameras in resident rooms, drawing out opinions and experiences of people with practical knowledge of the issue.
People who have dementia deserve the same quality of care provided to other older adults, although their special needs must be considered.
The next generation of future residents is coming, and with it, your next revenue stream. Here are some ways you can ensure you are ready, based on our experience.
The contributions to the senior living and healthcare industries made by the late John B. Goodman, chairman of The Goodman Group, will live on for generations to come.
A promising approach to the care of older adults brings together affordable housing — allowing older adults to age in place — and PACE healthcare services.