Results of the National Center for Assisted Living’s 2015 performance measures survey provide a look at the ways assisted living professionals are working to improve quality, stabilize staff and improve customer satisfaction.
NCAL announced results April 13. This marks the sixth time the survey has been conducted to measure progress in assisted living quality improvement efforts.
Regarding the use of quality improvement tools, 96.8% of survey respondents said they have a mission statement, 82.8% reported that they have a quality assurance or quality improvement committee and 60.7% said they use root cause analysis to assist with their quality improvement efforts.
To improve staff stability, 99.5% of poll participants said that have an employee orientation program, 99.2% reported offering ongoing training programs, 85.6% said they have an employee recognition program, 84.8% said they measure employee satisfaction and 61.6% report that they have an employee mentoring program.
In efforts to improve customer satisfaction, 91.5% of survey-takers said they have a resident council to engage residents, and 90.7% said they measure resident satisfaction.
NCAL said it received 379 responses to the survey, which was conducted online. The response rate was a 9.7%. To learn more about this year’s results and see results from previous surveys, see the NCAL website.
