Top services outsourced by senior living organizations

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In a recent Ziegler poll of senior living CFOs, 83.3% said their communities outsource rehabilitation and therapy services for residents.
In a recent Ziegler poll of senior living CFOs, 83.3% said their communities outsource rehabilitation and therapy services for residents.

Outsourcing rehabilitation and therapy services is popular among senior living organizations, according to a recent poll by specialty investment bank Ziegler.

Of the 143 chief financial officers and financial professionals throughout the country responding to the July Ziegler CFO Hotline poll, 83.3% said their communities outsource such services for residents. Respondents mentioned 41 different companies.

Among the poll's other findings:

  • 93.7% said they contract with physicians. Of them, 84.6% solely use contracted physicians, and 9.09% use a combination of employed and contracted physicians.
  • 35.7% of respondents volunteered that they outsource dining / food services.
  • 25% said that an external company or companies provide home health services to residents. Of them, 17% use a preferred provider or a sister company or are in a joint venture, and another 9% have residents choose the home care companies providing services.
  • 16.1% of poll participants mentioned that they outsource facilities, defined as plant management, security and grounds care.
  • 14.3% offered that they outsource office work such as marketing, payroll, finance and information technology services.
  • 12.5% said they have an external company handle laundry and housekeeping.

Nearly 67% of respondents were from single-site organizations and 33% were from multisite organizations.

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