In senior living, our default mode when sharing information with residents is unidirectional communication. Sometimes, this approach makes sense. Frequently, though, this approach is suboptimal.
Kyle Robinson is the co-founder and vice president of business development at Wellzesta, a technology company providing solutions that nurture sales, reduce employee turnover and combat social isolation in eldercare. Before founding Wellzesta, she worked for 18 years in the senior living industry. She has master's degrees in health communication and gerontology.