Baltimore-based Brightview Senior Living and Taylorsville, UT-based Summit Vista top Fortune’s list of Best Workplaces for Aging Services for 2020, Fortune and Great Place to Work announced this morning.

Brightview tops the list for large organizations (1,000 or more employees), and Summit Vista tops the list for small and medium-sized organizations (10 to 999 employees); each ranking includes 20 organizations. Fortune and Great Place to Work also released a list of the top 10 at-home care providers.

Brightview also topped the 2019 list of Best Workplaces for Aging Services for large senior living and care employers.

To determine the 50 Best Workplaces in Aging Services in 2020, Great Place to Work analyzed anonymous survey feedback representing more than 189,159 employees working in the elder care industry in the United States, each of whom answered 60 questions. “While this is 15% less than last year, it still represents over 3,200 locations of senior care providers in nearly all 50 states,” Jacquelyn Kung of Activated Insights told McKnight’s Senior Living.

Overall, the survey-based Trust Index score for senior living and care employee engagement saw a 1.5% drop this year (March to December 2020) compared with the same time last year, she said. In the springtime, the TI score for the sector rose, but then they declined beginning in June. “As expected, employee turnover dropped as TI scores rose and increased as TI scores dropped,” Kung said.

On a 100-point scale, the TI score for assisted living decreased from 76 in 2019 to 73 in 2020, memory care fell from 74 to 72, and independent living stayed the same, at 79, she said. The skilled nursing benchmark dropped the most year over year, however, going from 77 to 68; Kung said the likely culprits were the pandemic and the related negative attention in the lay media.

Activated Insights also surveyed residents and their family members. “In senior living, they have been satisfied (and even grateful) with how their community has responded [to the pandemic]. Scores have been in the 75 percent to 90 percent satisfied range,” Kung said.

As providers were bracing for a third wave of COVID, plus flu season, too, comments from employees indicate that the industry is seeing much fatigue, including overtime and agency use, as well as cautious optimism due to the promise vaccines, she said.

This year’s rankings:

Large senior living and care employers:

1. Brightview Senior Living, Baltimore

2. Continuing Life, Carlsbad, CA

3. Wesley Enhanced Living, Warminster, PA

4. Trilogy Health Services, Louisville, KY

5. Holiday Retirement, Winter Park, FL

6. Silverado Senior Living, Irvine, CA

7. MBK Senior Living, Irvine, CA

8. Carlton Senior Living, Concord, CA

9. WesleyLife, Johnston, IA

10. Retirement Center Management, Houston

11. The Springs Living, McMinnville, OR

12. Principal Senior Living, Alpharetta, GA

13. Belmont Village Senior Living, Houston

14. Senior Star, Tulsa, OK

15. Vetter Senior Living, Elkhorn, NE

16. Eclipse Senior Living, Lake Oswego, OR

17. Covia, Walnut Creek, CA

18. Ciena Healthcare & Laurel Health Care Co., Westerville, OH and Southfield, MI

19. Generations Healthcare, Santa Ana, CA

20. Asbury Communities, Frederick, MD

Small and medium-sized senior living and care employers:

1. Summit Vista, Taylorsville, UT

2. Citadel Healthcare, Morton Grove, IL

3. Peace Village, Palos Park, IL

4. Careline Health Group, Jackson, MI

5. Royal Oaks, Sun City, AZ

6. Embrace Living Communities, Oak Brook, IL

7. Vicar’s Landing, Ponte Vedra Beach, FL

8. Van Dyk Health Care, Hawthorne, NJ

9. Sun Health Senior Living, Surprise, AZ

10. Chaparral House, Berkeley, CA

11. Agemark, Orinda, CA

12. Carol Woods Retirement Community, Chapel Hill, NC

13. Bloom Senior Living, Birmingham, MI

14. Keystone Senior, Indianapolis

15. Juliette Fowler Communities, Dallas

16. Buckner Retirement Services, Dallas

17. Orlando Senior Health Network, Orlando

18. Senior Care Partners P.A.C.E., Battle Creek, MI

19. United Church Homes and Services, Newton, NC

20. The Estates at Carpenters, Lakeland, FL

See additional information about each organization on the Great Place to Work and Fortune websites.

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