In what many may view as contrary to preconceived notions about the fluency of older workers with technology, many actually have been faring better than their younger colleagues when it comes to working remotely. That’s according to a ABBYY COVID-19 Technology and Business Process survey released earlier this month.
The digital software firm surveyed 4,000 senior-level executives in 20 industries across four countries — France, Germany, the United Kingdom and the United States — and found a huge gap in process expectations between digital natives and baby boomers. Two-thirds of young executives said there is not enough information provided on business processes, whereas only 26% of those aged more than 55 years agreed with that. In addition, two-thirds of young executives said that there is not enough visibility of the progress of processes, whereas only 25% of older executives complained about this.
The survey also found that the digitally native generation is feeling more challenged, stressed and isolated. Approximately 61% of the 35-and-younger group felt that remote work made their jobs more challenging, whereas just 36% of 55-plus workers felt the same way.
Younger executives’ also reported that their biggest challenge during the COVID-19 pandemic was motivation to work (39%), compared with older colleagues, at only 19%. Difference in life stages, such as having younger children at home versus away at college, may be a factor in motivation.
“Leaders should consider benefits that can be used toward childcare or home schooling to alleviate stresses at home,” survey authors noted.
