Because of the social isolation the pandemic has caused, the need for connectedness through technology has never been greater. But as technology carries built-in challenges, LeadingAge Center for Aging Services Technologies’ (CAST’s) recently released the Resident/Client Technology Support and Training Guide.
The resource includes case-study examples of technology-support efforts from LeadingAge members serving seniors and a white paper with how-to’s and tips.
Case studies include:
• On-site support and toll-free hotline that handled 3,235 requests across 10,000 residents in the program’s first full year
• Tech support classes for seniors facilitated by IT administrators
• Virtual tech support program
The white paper explains the different support, training and business models available for two types of technology:
• Resident/client technology owned by residents and clients• Resident-facing or client-facing technology offered by aging services providers.
