Residents of assisted living communities in Ohio are most satisfied with environmental factors such as cleanliness and privacy and least satisfied with factors such as meal quality and how they spend their time.
That’s according to results of a biennial survey conducted by the Ohio Department of Aging’s Office of the State Long-Term Care Ombudsman. The 2017 Long-Term Care Resident Satisfaction Survey included face-to-face interviews with 12,849 residents of 687 assisted living communities. Among other factors assessed were safety, staff and choice.
The statewide average score for resident satisfaction in assisted living communities was 85.2 out of 100. Slightly more than half (357) of the communities where residents were surveyed scored above the statewide average.
“With this data, we can help facilities focus on areas that are most important to the people they serve,” Acting State Long-Term Care Ombudsman Erin Pettegrew said. “Quality care is a partnership between the facility, the resident, family members and advocates like ombudsmen.”
The research was conducted between July and December 2017 by Vital Research. It also included nursing home residents in the Buckeye State. Ohio surveys residents and families in alternating years.
“Residents deserve their homes to be as responsive to their needs and reflective of their interests and values as possible,” Department of Aging Director Beverley Laubert said. “Scores in this and other surveys show us that person-centered care not only drives customer satisfaction upward, but also leads to higher quality of life and better health outcomes.”
Full facility-specific satisfaction survey reports are available on the state’s Long-Term Care Consumer Guide website.