Touchtown has released a new activity management feature of its Community Apps product designed to streamline event registration, the organization announced Wednesday,
“Communities are adding four times more activities than any other content into the Touchtown system,” Touchtown Director of Product Lindsay Evans said. “Staff want to make sure activities are successful and positive for residents to nurture engagement, but managing every conflict or special need with the current workflow process makes that near impossible.”
Activity Management was developed with feedback from both staff members and residents to address the challenge and improve the resident experience. Residents now can RSVP to events, join waitlists, share special requests and receive notifications for their registered events on their mobile device. Activity Management, coupled with Touchtown’s resident directory, also enables event attendees to find one other again after they meet at an event.
For staff, the activity management feature tracks registration in real time, and cancellation notices arrive directly in administrators’ inboxes. Registration for a specific event can be limited to a certain time window or attendee number so staff members can plan more effectively. Automatic waitlists allow staff members to evaluate interest and promote waitlisted registrants if spots open. Staff members also can check in residents at events and “click-to-call” residents who haven’t arrived on time.
Staff members can use the information to make decisions about future programming, and operators can use it to try to better allocate resources and serve resident interests.