Artificial intelligence-powered devices have proven effective in treating senior living residents’ mental health and combating loneliness. Recently, one assisted living community partnered with a technology platform to increase staff-resident engagement.

The Radcliff Assisted Living community teamed up with senior care communication platform Serenity, using the company’s Alexa-powered devices to streamline operations and increase communication.

AI-powered devices have had a huge role in senior living communities in terms of improving safety and treating physical and mental health. Recently, high school inventors created a virtual friend, Geri, an app using ChatGPT’s artificial intelligence, to help seniors combat loneliness.

Like other AI-based technologies in the market, the Serenity-Radcliff partnership has helped the Radcliff’s staff be more efficient by automating tasks like check-ins, announcements and maintenance service requests. Because devices are community-owned, rather than personal, they allow for centralized control and management, giving Radcliff the authority to make sure the content is relevant and appropriate for residents. 

The technology lets residents add more family members to their private address book so that they can ask Alexa to call them or start video chats. The devices have also helped keep residents engaged in activities and connected to the community, using devices, on average four times a day to look up information like weather, traffic, and music. Ninety percent of residents are using Serenity’s devices, the company estimates.

“While initial adoption of next-generation technology in senior care has been slow, more and more communities will soon realize the power of “smart” devices due to the incredible amounts of benefits for both residents and staff,” said Alan Scimeca, executive director of The Radcliff. “Now is the time for senior care to embrace smart tech. It’s truly a win-win for our industry.”

Katherine Wells, Serenity CEO, agreed. “Senior care has notoriously been a tech-laggard industry, but now’s the time for the community to embrace technology to improve the lives of older adults,” she said. “Even basic automation can help reduce the time it takes on tedious tasks, freeing up time for staff to focus on providing the highest-quality care.”

While this is certainly not the first such technology of its kind on the market, it’s one example of the ways that senior living communities can use technology to improve resident engagement and overall care.