Long-term care ombudsman

An individual designated by a state or a substate unit responsible for investigating and resolving complaints made by or on behalf of residents of long-term care facilities. Also responsible for monitoring federal and state policies relating to long-term care. The ombudsman program is authorized by Title III of the Older Americans Act.

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In Focus

Feb. 14

Winter wish

Massachusetts

Brookdale Senior Living resident Eleanor "Ellie" Ross recently got to ski again thanks to a Brookdale partnership with two-time Olympic skier Jeremy Bloom.