Massachusetts program aims to simplify LTSS access

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Massachusetts has launched MassOptions, a seven-day-a-week free service designed to simplify access to long-term services and supports for older adults, those with disabilities and their caregivers throughout the state.

The program connects individuals to multiple agencies with a single phone number and is staffed by a team of trained specialists who are located at a call center of UHealthSolutions, a business affiliate of UMass Medical School. The specialists will provide referrals, by phone or online chat, to services such as in-home supports, day services, equipment and supplies, mental health services and personal care services.

MassOptions is funded through a Balancing Incentive Program grant that the Centers for Medicare and Medicaid Services awarded in March. The Balancing Incentive Program was created by the Affordable Care Act.

MassOptions partners with the Aging and Disability Resource Consortia as well as state agency partners. Organized into 11 geographic regions throughout the state, each ADRC is connected to a variety of local organizations, including Aging Service Access Points, Area Agencies on Aging and Independent Living Centers as well as state agencies.

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