The consumer insights company ranks assisted living/memory care and independent living providers and also shares additional findings about satisfaction in senior living communities based on almost 5,000 responses from residents and their families.
Katherine “Katie” Potter, president and CEO of Five Star Senior Living, is a member of the 2020 McKnight’s Women of Distinction Hall of Honor.
Here’s a look at some of the news that occupied many minds in senior living over the past year.
Consumer use of telehealth remains low, but for those who have used it, satisfaction with the experience ranks among the highest of any consumer category studied by J.D. Power, the insights and data company said Monday in releasing the results of its first-ever U.S. Telehealth Satisfaction Study.
J.D. Power released the rankings of eight senior living providers as well as insights gleaned from a survey of residents, family members and friends.
Five Star Senior Living reported its first quarterly profit in six full years, realizing a net income of $4.2 million for the second quarter of 2019, President and CEO Katherine “Katie” Potter said Wednesday on the company’s second-quarter earnings call.
Health system and payer-led telehealth efforts will be rated when J.D. Power releases the results of its first study of consumer satisfaction with telehealth programs in November, the company announced Tuesday. The news comes on the heels of a separate survey about older adults’ willingness to use telehealth.
Older adults enrolled in Medicare Advantage plans had higher 30-day readmission rates than traditional Medicare enrollees in a study published Monday in the journal Annals of Internal Medicine.
With an increasing number of senior living operators joining or forming their own Medicare Advantage plans, or considering doing so, the results of new J.D. Power customer satisfaction research could provide insights as to next possible moves.
The restructuring agreement signed in April with Senior Housing Properties Trust “is a permanent solution” to the financial woes of Five Star Senior Living, President and CEO Katie Potter said Wednesday during the company’s first-quarter earnings call.
