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The percentage of telehealth visits was higher for mental health than other clinicians.
Areas of high telehealth use also had more ambulatory care-sensitive hospitalizations.
A 2021 study shows less access to telehealth and worse reported experiences with video visits.
The authors say that the findings suggest that virtual visits may be best when there is an existing clinical relationship.
When adjusting for smartphone-only use, low income was tied to lower likelihood of using a patient portal.