John O'Connor

For my money, what the field could really use – perhaps even more so than targeted retooling – is a person along the lines of a John C. Bogle. Or better yet, more than one.

We are hearing much about how the future of senior living will be different. Buildings will be less virus friendly, ventilation systems will improve, infection control practices will get better and marketing messages will change, according to the experts. But there are two looming challenges that we’re not hearing much about: labor and lawsuits.

As bad as this year has been, observant operators have learned an important lesson: the government considers senior living too important to fail.