“Every single one of us needs to be sure we have at least 10 people who stand on our shoulders,” Bob Kramer said Tuesday in accepting the inaugural Career Achievement Award of the McKnight’s...
What senior living can learn from the Southwest Airlines debacle
By
Lois A. Bowers
Jan 17, 2023
Southwest’s system meltdown in late December is the stuff of business leaders’ nightmares, but the senior living field can learn from the airline’s mistakes, Bob Kramer says.
Know someone special? Make sure everyone knows
By
Lois A. Bowers
Oct 10, 2022
It’s time to home in on those with whom you work who have set new standards, driven change, provided guidance or inspired others — not just during the pandemic, but over the course of their long careers.
