A film student in Germany surely has a bright professional future, but one of his recent projects doesn’t do much to illuminate the senior living industry.
First impressions: Little things can mean a lot
By
Lois A. Bowers
Dec 12, 2016
I spent some time at a senior living community at the invitation of the Where You Live Matters campaign and realized that seemingly small things can add up to a memorable first impression for prospective...
First impressions of a senior living community
By
Lois A. Bowers
Dec 12, 2016
Little things can add up when prospective residents and their families visit a senior living community. And they can mean much to residents living in a community as well. Here are some of the things Senior...
Take your values off the wall
By
Gregg Lederman
Oct 20, 2016
One senior living organization changed its culture and has the return on investment to prove it.
How to draft an acceptable plan of correction
By
James Henry
Sep 12, 2016
Here are some tips on how to craft a plan of correction response, effectively manage your time in a deadline-filled process and ultimately demonstrate that your community has achieved full compliance with...
The looming payment challenge few are talking about
By
John O'Connor
Jun 30, 2016
If you are a senior living operator and your rents went up a bit last year, that’s a good thing, right? As it turns out, the answer may not be so obvious.
Success may be as simple as focusing on two areas
By
Lois A. Bowers
May 31, 2016
Senior living operators should focus their efforts on two areas, says elder care policy expert Laura Katz Olson, Ph.D. And one is especially important.
Top 10 ways to align your board as you consider repositioning options
By
Randy Bremhorst
Dennis Russell
Nov 04, 2016
The board of a senior living organization plays a critical role in making the needed shifts — or at least it should. Here are 10 ways to align your board as you consider your options for repositioning.
‘What we’ve got here is failure to communicate’
By
John O'Connor
Apr 07, 2016
Wondering why it’s so difficult getting prospects to move in? Here’s my advice: Watch “Cool Hand Luke.”
Hospitality, once reserved for hotels and resorts, now a key component of senior living
By
David Miller
Mar 06, 2016
The difference between hotel management and senior living is that the guests don’t leave, making it even more critical to provide an exemplary level of service. You might say it’s hospitality...