Bob Kramer, founder of aging services think tank Nexus Insights; co-founder, former president and CEO and current senior adviser to the National Investment Center for Seniors Housing & Care; and recipient of the 2023 Career Achievement Award as part of the inaugural McKnight’s Pinnacle Awards, discusses the past, present and future of senior living, including how operators will need to change to remain viable, what they can learn from the recent Southwest Airlines debacle, and the most important piece of advice he has for providers.

Kramer will be honored March 7 in Chicago. See for more information and to purchase tickets.

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