Lois Bowers and Cindy Baier

In her new book, “Heroes Work Here: An Extraordinary Story of Courage, Resilience, and Hope from the Front Lines of COVID-19,” Brookdale Senior Living President and CEO Cindy Baier tells the story of how the country’s largest senior living company navigated through the pandemic, and she discusses leadership in times of crisis. She recently joined McKnight’s Senior Living to talk about it.