Editor’s Note: McKnight’s Senior Living, McKnight’s Long-Term Care News and McKnight’s Home Care are profiling the McKnight’s 2024 Pinnacle Awards honorees daily in April and May. For additional McKnight’s Pinnacle Awards content, visit this page.
Marianne Longo has been the chief clinical officer for care coordination, at Help at Home for less than a year, but she’s already made an indelible mark on the company’s program.
Among other accomplishments, she has created an evidence-based caregiver observer tool that leverages technology so that caregivers’ observations can be used to assess patients’ risks and changes in their conditions.
She didn’t stop at the observer tool, though. She also created valuable standard operating procedures and stood up for clinical programs. In addition, she designed and implemented a tech-enabled clinical platform for submitting information on patients’ social determinants of health that can be used for further assessments by a clinical team to suggest actions to prevent avoidable incidents that could result in hospitalization or requiring facility-level care.
Under her leadership, the care coordination program has expanded from six to 50 employees and now serves 3,000 clients — up from 60 — in four states. In leveraging technology and connecting caregivers’ observations more quickly to a clinical team for assessment, the care coordination program has been able to respond more quickly to changes that would otherwise drive up costs and the likelihood of negative health outcomes.
Before joining Help at Home, Longo was at Cigna Healthcare, where she started as a nurse practitioner and rose to lead cross-functional teams as a Clinical Program Senior Advisor, also overseeing program and health equity. During her more than 35 years in healthcare, she has focused on improving care delivery and is widely respected as a health equity expert.
- Has established four new external partners for the care coordination program at Help at Home.
- Is on faculty at Northeastern University, Bouvé College of Health Sciences.
- Holds a doctorate in nursing practice from Northeastern University and various healthcare-related graduate and postgraduate degrees from other schools.
The McKnight’s Pinnacle Awards program is jointly administered by McKnight’s Senior Living, McKnight’s Long-Term Care News and McKnight’s Home Care. Honorees were recognized March 21 at a dinner and awards ceremony in Chicago. Omnicare was the Silver sponsor for the 2024 Pinnacle Awards program. Parker Health Group and Sentrics were event sponsors.
